Snap Shots is a nice little plugin for blogs and sites that offers “12 kinds of Snap Shots” or little image previews in rollover popups.
They sent out an email on Feb. 13 that stated, “Unbelievably, 99 of you had nothing better to do with your lives than to create nearly 200 different badges for Snap Shots–and we love you for it.”
Well, apparently they got some mail about that one. Probably not a good idea to belittle your user popoulation, ya’ think?
So, today they send out an email entitled “We screwed up”. Signed by “Team Snap”, the email states:
Last week, we sent out an email which contained two errors and we’d like to apologize for those. The first was a joke that was in at least one case taken to demean the webmasters and bloggers who’ve placed Snap Shots on their sites. Rather than repeat it, rest assured that nothing could be further from the truth than that. We’re deeply appreciative of the fact that we’re invited guests and want to do whatever we can to be invited back.
The lesson in all of this? Snap.com states it fairly well, writing “As one of our mentors at Snap used to always say, ‘Communication delivered is not the same as communication received.’ So, with apologies for any and all confusion caused by or (sic) last email, we’d like to try again.”
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